Shipping policy
Order processing
Orders are generally processed within 1–3 business days, excluding weekends and U.S. holidays. Processing times may be longer during sales, holidays, or periods of unusually high order volume.
You will receive an order confirmation email after your order is placed. A shipping confirmation email containing tracking information will be sent after your order has been fulfilled.
Shipping destinations
We currently ship only to eligible addresses within the United States. Available shipping options are displayed at checkout based on the delivery address.
Shipping rates
Standard shipping costs $8.00 USD.
Free standard shipping is automatically applied to eligible orders with a subtotal of $70.00 USD or more after discounts and before taxes.
Estimated delivery
Standard transit time is approximately 5–8 business days after the order has been processed. Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control may cause delays.
Order tracking
Tracking information will be emailed after your order ships. Tracking status may require up to 48 hours to update after the shipping confirmation is sent.
Incorrect shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has entered processing or has shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Delayed, lost, or damaged packages
If your package is significantly delayed, lost, or arrives damaged, contact us at leannamow99283@outlook.com with your order number and relevant details. We will review the issue and assist with the appropriate next steps.
Green Horizon is not responsible for delays caused by shipping carriers or events outside our reasonable control, but we will make reasonable efforts to assist customers with carrier inquiries.
Contact
For questions about shipping or an existing order, contact us at leannamow99283@outlook.com.