Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, unwashed, with its original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at leannamow99283@outlook.com. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service because we are not responsible for returns lost in transit.

You can contact us with any return questions at leannamow99283@outlook.com.

Damaged, defective, or incorrect items

Please inspect your order after delivery. Contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item. Include your order number and clear photographs of the product and packaging so we can evaluate the issue and make it right.

If the issue is confirmed, we will provide return instructions and cover the reasonable cost of return shipping when a return is required.

Non-returnable items

We cannot accept returns for:

  • Items that have been worn, washed, altered, stained, damaged, or returned without their original tags

  • Items clearly marked “Final Sale” before purchase

  • Gift cards

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size or item is to request a return. After the return is accepted, place a new order for the replacement item.

Refunds

We will notify you after we receive and inspect your return. If your refund is approved, it will be issued automatically to your original payment method within 10 business days.

Your bank or card provider might require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at leannamow99283@outlook.com.